Thomson has won the Digital Store of the Year award at the prestigious BT Retail Week Technology Awards, fending off industry competition from M&S, Argos and House of Fraser. Thomson’s new Holiday Design Stores were praised for innovative use of in-store digital technology to enhance the experience of finding and booking the perfect holiday. Showcasing the latest in digital retail innovations, each store has an 84”touch screen interactive map and interactive table designed to inspire and entertain customers as they research their holidays. High definition screens and projections around the store feature changing holiday images and video content. Find out more here.
Our Green Ideas Factory competition winners Dieter Bruneel and Dimitri Panneels saw their ideas come to life as Jetairfly introduced electric cars for ground staff at Brussels Airport. With zero CO2 emissions, the cars offer energy savings of 70% and reduction in maintenance of 30% and the project will be monitored to evaluate whether we can roll it out across TUI Travel. Green Ideas Factory saw 120 sustainability concepts submitted from colleagues across 18 countries with nearly 1,500 people voting for their favourite ideas. 10 finalists went on to develop their concept with the help of mentors from our business and Forum for the Future. Find out more.
TUI Belgium has launched Jetairport, an ambitious new business complex at Brussels Airport combining office space for 800 people with aircraft maintenance workshops within one building. With a roof the size of a football pitch, Jetairport will house around half of TUI Belgium’s colleagues previously located across six different sites, improving efficiency and ensuring the best possible service for customers. The complex will also host Jetairfly’s new Boeing 787 Dreamliner when it arrives in the coming weeks. Jetairfly is the only Belgian airline to add the Dreamliner to its fleet. Click here to watch a video about the new Jetairport complex.
We will be the first in Europe to use the innovative new Split Scimitar Winglet System on our aircraft, reducing fuel burn and emissions and saving up to 200 tonnes of jet fuel and 630 tonnes of carbon per aircraft. The winglets will replace those currently installed on Boeing Next-Generation 737- 800 aircraft in our airlines Arkefly, Jetairfly, Thomson Airways, TUIfly and TUIfly Nordic. This design innovation will bring both environmental and financial benefits, making our airlines even more efficient and reinforcing our commitment to sustainable travel. The first modified aircraft will begin flying from January 2014. Read more.
Alesha Dixon, star of Britain’s Got Talent, surprised holidaymakers when she joined the Thomson Airways team to celebrate the inaugural long haul flight of its 787 Dreamliner aircraft. Alesha learnt some new skills as she stunned customers flying to Florida, helping on the check in desk, making tannoy announcements and greeting passengers as they boarded the state-of-the-art aircraft for the first time. Thomson Airways is the first UK airline to fly the new Boeing 787 which is set to revolutionise air travel, leaving holidaymakers more relaxed and refreshed than ever before. It can fly much further than similar-sized aircraft and uses 20% less fuel. Read more here
TUI UK & Ireland has launched a series of technology trials in Cyprus this summer with Thomson and First Choice customers using new digital tools and services to make it easier to book activities, access information about their destination or contact a holiday advisor before and during their holiday. Developments include direct email and social media communication between customers and their resort team, welcome meetings available online and free Wi-Fi on transfers. Reps will use iPads to allow them to be paperless and fully mobile. Once completed, a multi-million pound programme will be rolled out by Summer 2014 across TUI UK & I’s overseas resorts. More information.
TUIfly is the first charter airline in the world to offer customers with a smartphone, iPod Touch or Blackberry the option to receive their boarding pass digitally. This means customers can go paperless when boarding their flight, making the check-in and boarding process easier and more convenient. Customers can choose between an electronic or printable boarding pass, with the electronic version hosted on a smartphone app that’s presented at the gate and scanned before boarding. TUIfly, our charter airline in the German market and one of the largest airlines in Germany, is offering the new service throughout most of its route network. More on TUIfly
Thomson Airways has revealed its first Boeing 787 Dreamliner will be named ‘Living the Dream’ after it crowd-sourced suggestions via Twitter earlier this year. Nicola Thomson from Glasgow named the revolutionary new aircraft as part of the #nameourplane competition. The judges were moved by the story behind Nicola’s entry, which she dedicated to a year of celebrations for Great Britain and her own personal triumph recovering from neuro surgery. As well as naming the Dreamliner, Nicola will also get to fly on the new state-of-the-art aircraft when Thomson becomes the first UK airline to fly the plane from May next year. Find out more about the Dreamliner here.
Our recent Green Ideas Factory competition gave TUI colleagues the chance to get creative about sustainability and submit their ideas on how we can be more ‘green’ whilst improving our business. 120 ideas came in from 18 countries with nearly 1,500 colleagues voting for their favourite concepts. 10 finalists developed their ideas with the help of mentors from TUI and Forum for the Future, a sustainable development think tank. The two overall competition winner ideas focused on replacing airside cars with electric vehicles at airports and creating a central system to collect and investigate new sustainability ideas for our airlines.
Our TUI Nederland office in Enschede has been specially designed to minimise its impact on the environment and is leading the way as one of the most environmentally friendly buildings in the Netherlands. Designed and constructed with energy saving and energy efficiency in mind, the new building uses green electricity which produces no CO2. It also has cold and heat storage, solar panels, intelligent lighting and rainwater collection for water conservation. The building is expected to be rated ‘Excellent’ by BREEAM. Click here to find out more about this and other projects.
Quark Expeditions will be setting sail on the first ever carbon neutral voyage in November 2012 offsetting the emissions at no cost to the customer showing it’s possible to visit incredible places and preserve them for future generations. To neutralise the environmental effects of the Ocean Diamond voyages, an estimated 5,682 tonnes of carbon dioxide equivalents will be offset with select hydro, wind power and reforestation CarbonNeutral® projects in Turkey, Kenya, India and China. The voyage will sail on the Falkands, South Georgia and Antarctica tours.
The Boeing 787 Dreamliner flew into Manchester airport this week as part of its global ‘Dream Tour’ preview. It was welcomed by Thomson Airways, the first UK customer to take delivery of this exciting new generation of aircraft in 2013. 13 Dreamliners will join the TUI Travel fleet across Thomson Airways, TUIfly Nordic, Arkefly and Jetairfly. Our brand new livery was also revealed, with its distinctive, dynamic wave design which will be seen alongside the iconic ‘TUI Smile.’ Click here for more information, images and a video of the Dreamliner in our new livery.
Small-group adventure tour specialist TrekAmerica has increased direct bookings through its award-winning online community TrekAmerica Live. Together with the company’s growing Facebook fan base, the TrekAmerica Live community links new and existing customers by offering trusted user reviews and recommendations. Trekkers chat about their trip before they depart and add videos and automatically post updates to Facebook during their travels, raising the brand profile and helping Trek America reach new customers. Click here to take a look at TrekAmerica Live.
Netherlands-based adventure travel specialist Sawadee Reizen was awarded the Green Feather 2011 for most sustainable tourism initiative by TravMagazine at this year’s Dutch Tourism Expo. Sawadee earned this award with an inventive campaign promoting the use of tap water and reduction of plastic waste and now gives all travellers a free reusable plastic bottle for refill during their trip. The initiative was promoted with a fun photo competition challenging customers to show their bottle appearing in exciting and exotic destinations worldwide. Click here for more information.
Recent TV adverts from Thomson and First Choice have led to the busiest ever web booking days for both brands. Thomson’s ‘quality time’ ad features the track, Where is My Mind? by Sunday Girl and has been released as a single by popular demand. The Thomson website saw a 14% increase in hits and was the most visited travel agency site in the UK. The First Choice ‘all inclusive’ ad features the Number 1 single Good Feeling by Flo Rida. Following the launch, there was a 43% increase in hits with over 1m visits between 2 - 8 January.
Thomson Airways became the first UK airline to operate commercial flights on sustainable biofuel when TOM 7446 took off from Birmingham Airport to Arrecife in Lanzarote on 6 July 2011. Carrying 232 passengers on a Boeing 757-200, the landmark flight, which was given full backing by Aviation Minister Theresa Villiers, confirmed Thomson Airways’ position at the forefront of sustainable aviation.
TUI Travel conducted extensive consumer research in 2010 in partnership with the Global Nature Fund, with nearly 4,000 people interviewed online from 8 key source markets. The purpose was for TUI Travel to better understand people’s motivations and concerns in order to respond and engage in the right ways. The survey gave positive signs that more sustainable holidays are desirable: 1 in 2 would be willing to book a more sustainable holiday if available. 2 in 3 would change their behaviour on holiday to help the environment. 2 in 3 want their holiday company to be clear about how they make their holidays more sustainable.
This innovative leadership programme is being run in a Thai community & the aim is for our leaders to gain insight into their leadership styles & build contacts whilst making a contribution to a local community. Activities have included the building of a new playground & the creation of a large, irrigated vegetable garden. We have also helped the community with ideas on how they can improve their businesses. The residents have some simple ideas generated by us that they can implement to enhance the sustainability of their commercial activities in the production of banana snacks, a ‘homestay’ business and a Thai cookery school.
iExplore - the gateway to specialist and activity holidays
iExplore is a one stop shop for UK travellers to browse activity holiday products and be inspired by an amazing range of holiday experiences.
iExplore takes consumers to the moment when they do something unforgettable from summiting Kilimanjaro, to skiing that first black, to a sundowner on your own yacht, to experiencing that roar when your team wins, to cuddling lion cubs.
TUI Germany has opened the country’s most modern travel agency in Berlin. It links the competitive advantage of personal travel consultancy with state-of-the-art media and technology such as large-size LDC screens, iPads and internet research.
The contemporary room design not only creates an entirely new shopping experience but also allows usage as an event location. As such, it is not only TUI’s new flagship store but also serves as a blue print for a next generation of travel agencies to be spread across TUI’s retail chain.