The Group has over 30 million customers across more than 27 source markets.

The Group operates from over 27 source markets with more than 200 brands each offering a different holiday experience and it is, therefore, impossible to give an average cost.

The TUI Travel PLC Group operates as four Sectors: Mainstream Sector, Specialist & Emerging Markets Sector, Activity Sector and Accommodation & Destinations Sector.

For full information on shareholders discount, please click here.

Presentations can be viewed using Adobe Acrobat. If you do not have Adobe Acrobat this can be downloaded free of charge (http://www.adobe.com).

The Annual Report for TUI Travel PLC is available on this website and can be viewed (using Adobe Acrobat) and printed. Please click here to view the 2009 Annual Report & Accounts.

TUI Travel PLC does not have a Mission Statement. We have a stated strategy which is to create superior shareholder value by being the world’s leading leisure travel group providing customers with a wide choice of differentiated and flexible travel experiences to meet their changing needs.

You should notify Equiniti Limited in writing. If you hold shares in joint names, the notification to change address must be signed by the first named shareholder.

You should notify Equiniti Limited in writing of your new name and previous name. You should attach a copy of your marriage certificate or your change of name deed, together with your share certificates and any uncashed dividend cheques in your old name, so that Equiniti Limited can reissue them.

Yes, this is possible with most bank or building society accounts in the UK and is sometimes referred to as a “payment instruction” or “dividend mandate”. You can obtain a dividend mandate form from Equiniti Limited or alternatively log onto www.shareview.com/portfolio

Please contact Equiniti Limited, who will investigate the reason for non-receipt. You may wish to have future dividends paid directly into your bank or building society account. See above for details.

Please contact Equiniti Limited at your earliest opportunity. They will assist you with the documentation required and be able to make the process as straightforward as possible for you.

At some point you may wish to transfer some or all of your shares to someone else (for example your partner or a member of your family). To do this you will need to complete a share transfer form, which is available from Equiniti Limited or can be downloaded at www.shareview.com/portfolio. The form should be fully completed and returned with your share certificate representing at least the number of shares being transferred. Equiniti Limited will then process the transfer and issue a balance share certificate to you if applicable. Equiniti Limited will be able to help you with any questions you may have about completing the form.

You can sell your shares through a stockbroker or share dealing service. There are a variety of services available. Equiniti Limited offer an internet- or telephone-based share dealing service. You can find out more about this service by logging on to www.shareview.com/dealing or by calling the shareview helpline: 08456 037 037.

You can log onto www.shareview.com/portfolio where you will be able to check your details, including your shareholding, dividend payments and various transactions. The service is secure, free and easy to use. You will need your shareholder reference number to access this service: this can be found on your share certificate or from a dividend tax counterfoil. You will be asked to select your own PIN and a user ID will be posted to you.

They can be contacted at: Equiniti Limited, Aspect House, Spencer Road, Lancing, West Sussex, BN99 6DA. Telephone: 0871 384 2017 Overseas shareholders may wish to use the international telephone helpline service: + 44 121 415 7047.