Our Customers

Creating and satisfying demand for more sustainable holidays 

We believe that customer demand for more sustainable holidays will grow. Our customers are becoming increasingly aware of sustainable development issues and expect businesses – including their holiday company – to be tackling the issues that matter to them.

We know from experience that effective management of environmental and social impacts not only saves money, but provides a better customer experience – the correlation between our customers’ holiday satisfaction scores and the best-performing hotels in the sustainability audit programme is evidence of this.

In response to this demand, 86%* of TUI Travel businesses confirm that they are communicating with customers on sustainable development issues. 75%* of TUI Travel businesses currently offer a carbon offset to customers and, in 2008/2009, we developed Groupwide communications guidance on this issue.*Weighted by colleague numbers.

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