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Our Customers

Our Customers

Creating and satisfying demand for more sustainable holidays 

We believe that customer demand for more sustainable holidays will grow. Our customers are becoming increasingly aware of sustainable development issues and expect businesses – including their holiday company – to be tackling the issues that matter to them.

We know from experience that effective management of environmental and social impacts not only saves money, but provides a better customer experience – the correlation between our customers’ holiday satisfaction scores and the best-performing hotels in the sustainability audit programme is evidence of this.

In response to this demand, 86%* of TUI Travel businesses confirm that they are communicating with customers on sustainable development issues. 75%* of TUI Travel businesses currently offer a carbon offset to customers and, in 2008/2009, we developed Groupwide communications guidance on this issue.*Weighted by employee numbers.

 

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TUI brand launched in Russia & Ukraine 02/03/2010 read more
Results for the First Quarter ended 31 December 2009 09/02/2010 read more
Presentation to accompany Results for the First Quarter Ended 31 December 2009 09/02/2010 read more
Result of AGM 09/02/2010 read more
Presentation to Accompany Results for the First Quarter Ended 31 December 2009 09/02/2010 download
Results for the First Quarter ended 31 December 2009 09/02/2010 download
Preliminary Results for the Year Ended 30 September 2009 01/12/2009 download
Brands

We have over 200 brands operating in more than 25 source markets ... more >>

Annual Report

Our Annual Report & Accounts 2009 is now available to view online or download.

Sustainability

Sustainable Development Report

Our Sustainable Development Report is available to view online or to download.